Frequently Asked Questions
Q: I made a mistake with my order, how can I get help?
A: Simply go to our Support section, fill out an RMA request by emailing support with your name, product receipt and make/model of the item you purchased. Reason why you are requesting the RMA and Send. We'll get back to you within 48 Business hours, after first contact. We'll then supply the mailing return address and provide store credit once the item has been returned.
Q: What guarantees are there regarding discretion?
A: We always ship in a discrete package. It won't say DreamsOfLeather.com, just our shipping address and your name and mailing address.
Q: Why are your products so expensive compared to the shop around the corner?
A: Quality and shipping mostly. You get what you pay for! You won't have to keep buying the same toy over, and over, and over again. Like you normally would with the cheap sex store knock offs.
Q: What makes Dreams Of Leather so special?
A: Our manufacturing process, attention to detail and materials we use to create our products. Plus our excellent customer service, We feel this put us above Our Competitors!
Q: What forms of Payment do you Accept?
A: We are pleased to Accept, MasterCard, Visa, Amex , Discover Car, Interact Direct Via Email or Visa Interact Transfers or Cash In person. All of this also applies to In person Point of Sales. Sorry, no Checks
Q: Where do you ship to?
A: We ship throughout Canada with Canada Post, shipping throughout the USA, Australia, Europe, etc is by UPS.
Q: What is your shipping policy?
A: We use nondescript packaging, with only the customers name & address, and our return address on the package.
Q: Will I get a shipping confirmation?
A: You will get a immediate email with your order information, then once shipped you will receive another email with the Tracking information.
Q: What if I have a problem with my order?
A: Please make a Support Ticket. We'll respond promptly.
Q: How long does it take to get my Order?
A: 7 - 10 Business Day is the Standard. Longer if a custom order is made. We'll contact you with the manufacture times.
Q: Warranty? Returns? Order Corrections?
A: Please see the following links: Lifetime Guarantee, Returns ,Order Corrections - RMA; See Our Support Page